FAQ

Policy version date: 2026-07-16

How are processing and transit calculated?

For practical and disciplined application within this operating standard, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For direct and disciplined administration for customer-facing decisions, a tracking number is provided after carrier acceptance.

When is customer service available?

For careful and responsive interpretation for the transaction involved, contact alaninu at support@alaninuriver.shop or 512-791-2660 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For careful and responsive policy operation when the rule is applied, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Where can an order be delivered?

For traceable and reviewable communication within this operating standard, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For precise and uniform application within the stated policy scope, international addresses are not served.

How should I review product details?

For orderly and responsible administration within the published service framework, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For balanced and disciplined service for the transaction involved, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

How quickly is an approved refund issued?

For clear and structured fulfillment throughout store administration, an approved refund is returned to the original payment method within 5–10 business days. For accessible and dependable review for each eligible request, the bank or card issuer may need additional time to display the credit.

What payment options appear at checkout?

For accessible and responsive handling for the relevant order, transactions are presented in U.S. dollars (USD). For documented and customer-ready interpretation throughout the customer process, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What is the 30-day customer option?

For orderly and understandable policy operation for each eligible request, customers may request a no-reason return or exchange during the 30 days after delivery, and the merchant pays return shipping. For consistent and well-defined fulfillment for the matter under review, product exclusions apply to voluntary returns only and never remove relief for a damaged, defective, incorrect, or incomplete order.

Store Contact Record

This page is issued by the merchant identified in the following contact record.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuriver.shop
Phone: 512-791-2660
Company address and standard return location: 2769 Short St, Bellmore, New York, 11710, United States